Getting Started

• Searching – I know what I want
• Browsing – Not sure what I want – inspire me!
• Buying – I found what I want!
• I want to pay for what's in my basket
• Verified by Visa and Mastercard Secure
• How do I amend my basket?
• How do I cancel my order?
• Where is my order?
• My order has missing items
• How is my order confirmed?

• Keep it simple – check that you"ve spelled the name correctly.
• Best results are often obtained if you enter just one or two key words. Try not to use words like "the", "and", "a", etc. which will produce many results.
• Don"t worry about punctuation our search engine will reveal the same results whether or not you use "proper punctuation"
• If you can"t find a film searching by title try searching by actor or director instead. For example, searching Blu-ray by actor for "Marlon Brando" – or just "Brando" – will produce a list of all Blu-ray films we have starring that actor.
• You can refine your search in two ways,
• Using the category drop down next to the search box narrows your search within one category – for example DVDs
• Using the "Refine your Search results" link. If you get too many search results you can narrow them down to what you're really looking for,

• Start by selecting values in the columns. The other columns will update as you make your selections.
• Click the "Go" button when you're happy with your selections and the search results will be updated to show only those results matching the values you selected.
• You can click the "Clear" button at any time to clear your selections.

• Start by selecting values in the columns. The other columns will update as you make your selections.
• Click the "Go" button when you're happy with your selections and the search results will show items matching the values you selected.
• You can click the "Clear" button at any time to clear your selections

• If you want to see more of a particular kind of music, game, TV show or film, click the Genres link in the navigation in your chosen product area, then select the particular type of film, game, music etc. This will take you to our specially created pages where you will find all the related products from that genre.
• You can also browse by Genre using the method outlined in the previous section and selecting a value from the genre column before clicking Go.

• Click the "Buy" button next to the product you want to purchase. The item will be added to your "Shopping Basket" which is found on the top right of the page.
• Music is available on CD, as downloadable MP3s, or both. You can buy a single track or purchase a whole album. Make sure you click the "Buy" button next to the format you wish to purchase. MP3 files will play on any PC or portable music player, including Apple iPods.

• To pay for your basket items first click the Checkout link at the top right corner of the screen, this will take you to step 1 of the checkout process "Review Basket". Once you've sorted out the titles in your basket, enter a promotional code and clubcard number if you have them (if you don't, just ignore them) and click the pink next button to go to the next stage of the checkout process.
  If you're not yet registered with us, type your e-mail address when prompted then click Continue. If you're already registered but haven"t yet logged in type in your e-mail address and password and click the "Log in" button.
• If you are ordering items that need to be delivered then your next step will be "Delivery Options". Enter your delivery address in the provided fields or select a saved address if you have one. By default all items will be sent to the address you have entered or selected. To send items to different addresses click the black "Send Items to Multiple Addresses" button then select the addresses you want for each item from the list next to each item. To create a new address to send items to click the "Set Up New Address" link in the top right of the Address Book area.

• Credit/Debit Card. (Note that we only accept credit or debit cards registered to a UK address). New customers should fill in their payment details. This is completely safe and we'll look after your personal and financial details as if they were our own. If this is the card you'll normally use to shop with us, click in the empty box next to "Store card for future purchases" to put a tick there.
• eWallet. Your eWallet account is where any eGift vouchers are stored which you can top up using a credit/debit card. Use it to buy anything at tesco.com/entertainment, it"s a great way to keep track of your spend and helps you budget. eWallet can be used to buy anything on the site. (with the exception of eGift vouchers and DVD rental subscriptions)
• If you have an eWallet your eWallet balance will appear below your card details, click "Use eWallet" to use this balance to pay for your purchases.
• Tesco gift cards/moneycards. If you have a Tesco gift card/moneycard you use it on tesco.com/entertainment.
• To check the balance on your Tesco gift card/moneycard click here and goto the balance checker link (within the browse section on the left hand side).
• To use your gift card/moneycard enter the gift card/moneycard number and security pin and click "Redeem". When you have finished click the pink next button labelled "Confirmation".

• Check everything's OK. If not, you can return to any of the previous screens by clicking the relevant buttons.
• If you are happy with your order click the pink "Place your order" button.
• When your payment has been accepted, your card issuer may make a further security check. Once this is complete you'll be ready to get your purchases.

• Click here to visit the Verified by Visa website
• Click here to visit the Mastercard® SecureCode™ website
• What happens if I am not registered for Verified by Visa or MasterCard® SecureCode™?

• I'm registered but when do I enter my details?

• If I have a problem with Verified by Visa or MasterCard® SecureCode™ who should I contact?

• Click on 'Checkout' at the top of the page.
• You will see the description, price and quantity of each item in your basket.
• You can change the quantity by entering the amount you would like to purchase or by using the +/- buttons, or remove the item altogether by clicking 'x'.

• Log in.
• Click on My Account in the top right of the page and then click 'Order History'.
• Click the View/Change button for the order you wish to Cancel.
• If all the items in your order can be cancelled, you can click on the pink 'Cancel Order' button in the top right of your order.
• To cancel individual items within your order, click the black “Cancel” button to the right of the item you wish to cancel.

• We will email you with your order confirmation.
• We will also update the 'Order History' page online with your order details.

• You can continue to monitor the progress of your order by returning to the 'Order History' page then selecting the order you wish to monitor by either clicking on the order number, or clicking the View/Change button to the right of the relevant order.

When your order is despatched:

• We will email you to confirm the items that have been despatched.
• We will update your item 'Status' (within your order details) to 'despatched' and debit your account for the item total.

• We will email you with your new expected delivery date and update the estimated despatch date in your order details.

• If you received a delivery note with your delivery, the returns slip can be found on the delivery note. If you did not receive a delivery note with your delivery or have misplaced it, you can print a returns slip from the despatch email you received. Please click the link under 'Need to return something', which will open a new page with a returns slip. Please print a copy of the returns slip and complete this with your returns reason and whether you would like a replacement item or refund.
• Package the item securely and don't forget to include the completed returns slip.
• If you cannot find your delivery note and returns slip or cannot print one from your despatch email, please call Customer Services on 0845 600 2722 for assistance.

• Downloads cannot be returned.
• Products must be returned with the original packaging intact.
• We regret that Tesco cannot be held responsible for non-delivery of returned goods so we recommend you get a certificate of posting from the Post Office.
• If an item has been returned and you are requesting a refund you will be refunded the cost of the goods but not the return postal charges.
• Your statutory rights are not affected.
• Items bought at Tesco.com/entertainment cannot be returned to a Tesco store.
• Any Clubcard points earned for the purchase of an item returned for a refund will be deducted from your account, including any promotional extra points earned.