We try to ensure that we always stock the full product range. If a product is out of stock we may not be able to deliver it to you for several weeks but we will let you know the estimated despatch time when you place your order. If for any reason beyond our reasonable control we are unable to supply a particular product, we will not be liable to you except to ensure that you are not charged for that product.

Some products are only available to purchasers above a certain age, as shown on the relevant product page. You confirm that, by placing an order for a product which is only available to purchasers above a certain age, you are of the required age. If you are buying a product for someone else, please make sure that the person who you are buying it for is also of the required age.

Your order is an offer to buy from us. After you have placed your order we will send you an email to let you know whether you will be transacting with Tesco Stores or Tesco Jersey for the particular product. If you would like to cancel your order at this stage you are free to do so in accordance with our cancellation policy in section 5.3 below.

Nothing that we do or say will amount to any acceptance of your offer until immediately before we despatch a product to you, at which point a contract will be made between us. At any point up until then we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy in section 6 below.

Where products are despatched separately, our acceptance of the order in respect of each product takes place immediately before that product is despatched.

Unless you pre-order a product which has not yet been released, we will charge you for the product immediately before we despatch the product to you. If you pre-order a product which has not yet been released, we will charge you for the product on the release date. This is so that we can charge you the price on the release date if this is lower than the price at the time you placed your order, in accordance with section 1.3 above.

Ownership of the product will pass to you immediately before we despatch the product.

Delivery will be made to the address specified when you complete the order.

Please note we only deliver to addresses within England, Scotland, Wales and Northern Ireland. If we are sourcing the product from Guernsey, you (or whoever you have asked us to deliver the product to) will be the declarant and importer into the UK and you will be responsible for any import duties or taxes.

We use a variety of delivery methods, including third party delivery companies, depending on where the product you order is located. If we are sourcing the product from Guernsey, we will arrange for the product to be put into the Guernsey postal system on your behalf.

Whilst we make every effort to deliver all your products within 30 days of the date of your order, we shall not be responsible if we fail to do so in part or in full due to circumstances beyond our control. If we cannot despatch all or part of your order within 30 days, we will automatically cancel the unfulfilled part of your order and send you an email to let you know this. This section 4.5 does not apply if you pre-order a product.

We will send you an email to let you know that your product has been despatched. If you have not received your product 10 days after this, please contact Customer Services.

Sometimes a signature is required at delivery. By placing an order you are authorising us to accept signature from another person on your behalf if you need to sign for a product and you are not present at the time of delivery. If no-one is present at the time of delivery we will put a card through your letter box explaining that we will re-attempt delivery. If no-one is present at the next time of delivery we will put a card through your letter box explaining that the product has been returned to the sender and we will give you a refund in accordance with section 6 below. At this stage, if you would still like your product, you will have to place a new order.

If you would like to cancel your order you can do this using the "Cancel my order" option in the "My Account" section of the Tesco Entertainment Site (click on "Order History" and then "Order Details"). This option will be available for about 30 minutes after you place your order. Sometimes it may not be available for as long as this although it may also be available for considerably longer, particularly if you have pre-ordered a product which has not yet been released.

If you would like to cancel your order and the "Cancel my order" option is no longer available, this means that we are unable to stop the delivery because, for example, the product has already been despatched or we have started to process part of your order. In these cases, if a signature is required at delivery, you can refuse to sign for the delivery so that the product is returned to us and we will refund in accordance with our refund policy in section 6 below. If no signature is required at delivery, please follow the procedure set out in section 5.3 and section 5.4 below.

We hope that you will be happy with your purchase but should you wish to cancel your order you also have the right to do so up to 28 days following the receipt of a product. The product must be sealed and unopened when you return it so that we can make sure that no copies of the product have been made. If you wish to do so and a signature was required at delivery, please call Customer Services and they will explain how to return the product. In all other cases, please simply return the product using the returns label on the despatch note which accompanied the delivery. Please make sure that you indicate on the returns label that you are cancelling your order.

If you have lost your returns label, please call Customer Services and they will let you know what to do. We will not be able to process your cancellation unless the relevant order number and your name and address are included with the returned product.

If you are entitled to a refund, we will refund you as follows:

1. 6. 1. 1. we will refund you on the payment card you used for the purchase; and
2. 6. 1. 2. if you paid by Gift Card or via your e-wallet, we will refund you on your e-wallet.

In the event of a refund, all Clubcard points received for the purchase of a refunded product will be removed from your Clubcard account.

If a product is faulty please simply return the product using the returns label on the despatch note which accompanied the delivery. Please make sure that you indicate on the returns label that the product is faulty and that you require a replacement.

If you have lost your returns label, please call Customer Services and they will let you know what to do. We will not be able to process your return unless the relevant order number and your name and address are included with the returned product.

Failure to show that you have purchased the product from us may result in the replacement becoming chargeable. If a fault is caused by accident, misuse or negligence other than by us or our agents the replacement will also be chargeable. (If a replacement is chargeable, we will tell you in advance.)

Please note that the Tesco entity which you transact with for the replacement product may be different from the Tesco entity which supplied the original product to you. We will send you an email to let you know whether you will be transacting with Tesco Stores or Tesco Jersey for the replacement product. If you would like to cancel your replacement product at this stage you are free to do so in accordance with our cancellation policy in section 5.3 above.

Products bought through the Tesco Entertainment Site cannot be returned to a Tesco store.

Payment for all products will be accepted and processed by Tesco Jersey, whether the product is supplied by Tesco Stores or Tesco Jersey. If the product is supplied by Tesco Stores, Tesco Jersey will accept and process your payment as agent for Tesco Stores.

You can pay by Mastercard or Visa credit card, Maestro, Delta or debit card and using your e-wallet. We also accept Tesco Gift Cards and eGift Vouchers from the Tesco Entertainment Site. We unfortunately cannot accept Clubcard vouchers or any other type of card, e.g. Visa Electron.

For use of Tesco Gift Cards and eGift vouchers please see section 9 below.

Your credit/debit card details will be encrypted by the Tesco Entertainment Site to minimise the possibility of unauthorised access or disclosure.

Authority for payment must be given at the time of order. If there is a problem with your authorisation or payment we will let you know (this may be via a message on the Tesco Entertainment Website, an email or by Customer Services telephoning you).

Free gifts and promotional products that are given away in conjunction with a purchase may be despatched to you separately and delivery times may vary.

If you change your mind and return your product under the returns policy in section 7 above you must also return any free gift or promotional product associated with the promotion and received by you as a result of that order in order to receive a refund.

We accept Tesco Gift Cards and eGift vouchers from the Tesco Entertainment Site, subject to the General Terms & Conditions of Tesco.com and any other specific conditions notified to you on the issue of such Gift Cards or eGift vouchers.

If we are in breach of these Product Terms & Conditions, we will only be responsible for any losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

Our responsibility to compensate you in connection with any order will not exceed the total price charged for the products.

This section 10 shall not limit or affect our liability resulting from any products sold being found to be unsafe or if something we do negligently causes death or personal injury.

You may not transfer any of your rights under these Product Terms & Conditions to any other person. We may transfer our rights under these Product Terms & Conditions to another business where we reasonably believe your rights will not be affected.

If you breach these Product Terms & Conditions and we choose to ignore this, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Product Terms & Conditions.

We shall not be responsible for any breach of these Product Terms & Conditions caused by circumstances beyond our reasonable control.

Except as expressly set out in these Product Terms & Conditions, all use of your personal information will be made in accordance with our Privacy Policy.

When ordering from the Tesco Entertainment Site we accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Firefox. This means you cannot inadvertently place an order through an unsecured connection.

These Product Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

If you have any queries, please contact us.

The Tesco Entertainment Site is owned and operated by Tesco Stores Limited, a company registered in England whose registered office is at:

Tesco (Jersey) Limited is a company registered in Jersey whose registered office is at: