Getting Started

These pages are here to help you get the most from our site and also to help you resolve any queries you may have.

Where is my order?

Tesco.com/entertainment will keep you informed on the progress of your order by email and on the website. To find out the latest information online, click on the 'My Account' link at the top right of the home page (you must be logged in to see this link), and then select 'Order History'.

When you have placed your order:

  • We will email you with your order confirmation.
  • We will also update the 'Order History' page online with your order details.

How to monitor your order:

  • You can continue to monitor the progress of your order by returning to the 'Order History' page then selecting the order you wish to monitor by either clicking on the order number, or clicking the View/Change button to the right of the relevant order.

When your order is despatched:

  • We will email you to confirm the items that have been despatched.
  • We will update your item 'Status' (within your order details) to 'despatched' and debit your account for the item total.

If the estimated delivery date for your order of CDs, DVDs, Blu-rays or Games is delayed for any reason:

  • We will email you with your new expected delivery date and update the estimated despatch date in your order details.

 

What is pre-order price promise?

If you pre-order a product (i.e. you place your order for a product which is a future release), you may be charged a lower price than that shown on the Tesco Entertainment Site at the time you place your order. This is because, for pre-order products, if the price on the day of release is lower than the price at the time you placed your order minus any promotional discounts, we will charge you the price on the day of release. Please note: Promotional discounts will only be applied to the price on the Tesco Entertainment Site at the time you place your order and not any subsequent lower prices.

 

Free UK delivery

Free UK delivery on all products bought from tesco.com/entertainment.

 

Clubcard points

At Tesco, we understand everyone's feeling the pinch. That's why you'll collect Clubcard points on everything online, just like you do in-store.

 

Customer Services

Customer Support Phone Line
0845 600 2722

Monday - Friday: 8am - 11pm
Saturday: 8am - 8pm
Sunday: 10am - 6pm

Accepted payment cards

  • Verified by VISA
  • Mastercard Secured
  • MasterCard
  • Maestro
  • VISA
  • Delta